A broken water main causes flooding on Hilchey Road in Campbell River on March 12, 2019. Photo by David Gordon Koch/Campbell River Mirror

UPDATED: Campbell River residents frustrated after broken water main floods homes twice

City workers shut down water service after water main failed Tuesday afternoon

Willow Point residents are expressing frustration after a broken water main flooded their homes for the second time in less than a year.

Donna Reist fought back tears as she waited for city workers to shut down the flow on Tuesday afternoon outside her home near the corner of Hilchey Road and Alder Street.

When the main broke last summer, she said, cleanup expenses were at least $500. She said the city didn’t provide any compensation.

“They can pay for it this time,” Reist said.

She noticed the broken main on Tuesday at around 2:50 or 3 p.m. just after finishing some yard work. Water covered her yard, and she said her crawl space was flooded.

Sheree Taylor said that Tuesday’s flooding caused significant damage to the Hilchey Road home she shares with her husband.

“All my new flooring is floating with two inches of water underneath,” she said.

The water main previously broke in early July last year, causing extensive damage and clogging perimeter drainage with silt, Taylor said as she wiped away tears.

She added that workers completed some of the restoration work from the previous flood just three hours before the main broke on Tuesday.

“Here we go again,” she said.

During the latest flood, she estimated there was about eight inches of water around her house before a city crew shut down the flow.

Taylor wants the city to replace the main and provide compensation.

“Hopefully the city’s going to pay this time,” she said.

On Wednesday, she said that restoration workers had torn out baseboards and removed water from the house.

Flooring and sections of drywall will also have to be removed, she said, adding that a claims adjuster surveyed the site and indicated that the damage was likely covered by insurance.

READ MORE: Seawater could cover downtown Campbell River due to climate change-fueled floods

READ MORE: Speed limit going down to 50 km/hr on Old Island Highway

READ MORE: City of Campbell River transit to get some infrastructure help next year

City workers shut down the water flow at about 3:45 p.m. on Tuesday.

The City of Campbell River said around 4 p.m. in a Facebook post that about 10 homes were without water and that crews were working to restore service.

Taylor said water service resumed at 10 p.m.

Drew Hadfield, director of operations for the City of Campbell River, said it’s hard to predict when water mains will break.

He said the city does preventative maintenance and tracks the age and condition of pipes.

“We have no control when or if a line is going to break,” he said. “That’s something that’s determined by a number of factors that are out of our control because it’s all underground.”

Recent cold weather and frost may have contributed to damage on the main, he said.

The Mirror has reached out to city officials about whether residents will receive compensation or the main will be replaced. Watch our website for updates.

This article was updated on March 13.


@davidgordonkoch
david.koch@campbellrivermirror.com

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Another modular unit is lifted into place on the second floor of the new supportive housing complex being built at 580 Dogwood Street on Thursday this past week. Photo by Cleo Corbett/City of Campbell River
Campbell River’s newest supportive housing facility rises on Dogwood Street

Pre-fab modular construction means the building can go on the foundation in under five days

RCMP remind people to lock their doors after dark. Black Press file photo.
RCMP seeing jump in property crime and unlocked vehicles

Drivers also cautioned to stay aware of changing road conditions

The Campbell River branch of the Vancouver Island Regional Library is scheduled for demolition in 2021 to make way for a new $14-million library facility. File photo by Mike Davies/Campbell River Mirror
Mayor of Campbell River addresses concerns surrounding new library funding

‘This $14 million is the Vancouver Island Regional Library board’s money,’ mayor says

Environment Canada has issued a snowfall advisory for parts of Vancouver Island for Thursday and Friday.(File photo)
Snowfall expected in parts of Vancouver Island

Environment Canada has issued a snowfall advisory for north, east and inland Vancouver Island this week

B.C. provincial health officer Dr. Bonnie Henry gives a daily briefing on COVID-19 cases at an almost empty B.C. Legislature press theatre in Victoria, B.C., on March 25, 2020. (Don Craig/B.C. government)
B.C. sees 223 new COVID-19 cases, now 2,009 active

Two new care home outbreaks in Surrey, Burnaby

Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

100 Mile Conservation officer Joel Kline gingerly holds an injured but very much alive bald eagle after extracting him from a motorist’s minivan. (Photo submitted)
B.C. driver thought he retrieved a dead bald eagle – until it came to life in his backseat

The driver believed the bird to be dead and not unconscious as it turned out to be

Chastity Davis-Alphonse took the time to vote on Oct. 21. B.C’s general Election Day is Saturday, Oct. 24. (Chastity Davis-Alphonse Facebook photo)
B.C. reconciliation advocate encourages Indigenous women to vote in provincial election

Through the power of voice and education Chastity Davis-Alphonse is hopeful for change

White Rock RCMP Staff Sgt. Kale Pauls has released a report on mental health and policing in the city. (File photos)
White Rock’s top cop wants to bill local health authority for lengthy mental-health calls

‘Suggestion’ included in nine-page review calling for ‘robust’ support for healthcare-led response

A Le Chateau retail store is shown in Montreal on Wednesday July 13, 2016. Le Chateau Inc. says it is seeking court protection from creditors under the Companies’ Creditors Arrangement Act to allow it to liquidate its assets and wind down its operations.THE CANADIAN PRESS/Ryan Remiorz
Clothing retailer Le Chateau plans to close its doors, files for CCAA protection

Le Chateau said it intends to remain fully operational as it liquidates its 123 stores

Green party Leader Sonia Furstenau arrives to announce her party’s election platform in New Westminster, B.C., on October 14, 2020. THE CANADIAN PRESS/Jonathan Hayward
B.C. Green party says it’s raised nearly $835,000 in 38 days

NDP Leader John Horgan is holding his final virtual campaign event

Most Read