The Babylon by Telus Health app. (Black Press Media)

Canadians ready for more health-care technology, virtual care: poll

Eight in 10 were interested in the ability to access all of their health information on one electronic platform

A new poll suggests the majority of Canadians are ready to embrace more technology in health care, and it seems many would even trust a private company like Google or Apple with personal data if that meant 24-hour access to their doctor.

The report, titled “The Future of Connected Health Care,” found many respondents believed technology can reduce wait times and improve access through virtual visits, and that robot-assisted surgery can improve overall health.

The Ipsos poll was conducted between June 26 and July 2 on behalf of the Canadian Medical Association. Its findings were released Thursday.

When asked, most of the 2,005 respondents believed technology was already good for health care, with 68 per cent agreeing it helped their doctor keep them informed, and 63 per cent agreeing it improved their health-care experience.

Eight in 10 were interested in the ability to access all of their health information on one electronic platform and seven in 10 believed that having such a platform would reduce medical errors.

But there were also concerns — 77 per cent worried about losing human connection, 75 per cent feared risking their privacy, and 71 per cent were wary of opening the door to private health care.

The survey involved interviews with Canadians aged 18 and older and has a margin of error of plus-or-minus 2.5 percentage points, 19 times out of 20.

“The anticipation that technology will lead to even greater improvements in the health-care system should not come as a surprise as Canadians have experienced rapid growth of new technologies across all aspects of their lives over the last decade and a half,” notes the study, which points to other statistics suggesting growing tech adoption in online banking and shopping.

Respondents were divided on whether they believed the health system will improve, worsen, or stay the same in the next 10 years. But among the 29 per cent who thought it will improve, the top reason was better technology.

In the future, 76 per cent of those surveyed believed technology could help providers see more patients, 70 per cent believed it could remove the administrative burden on doctors, and 69 per cent expected it would improve health outcomes.

Three-quarters were interested in using patient portals — described as a secure online website that could book appointments, allow for online conversations with their doctor, and provide 24-hour access to personal health information.

And four in 10 respondents said they would subscribe to a private, paid virtual service to store personal health information if it could connect them to their doctor or health team whenever they wanted.

However, concerns increased with age — while 55 per cent of those aged 18 to 34 said they would subscribe, that number dropped to 45 per cent among respondents aged 35 to 54, and 31 per cent of those older than 55.

Whether Canada is ready for virtual care — in which a patient could consult with various health-care providers through a virtual platform — is another matter.

The report notes that overall, digital approaches are “vastly under-utilized (or unavailable) in Canada,” with just 1 per cent of Canadians reporting that they had used virtual care or online patient portals.

ALSO READ: Bodies of B.C. fugitives believed to have been found in Manitoba

Cassandra Szklarski, The Canadian Press


Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

‘Someone knows something’: a look into Vancouver Island missing persons with interactive map

There are more than three dozen people listed as missing throughout Vancouver Island

North Island College announces 2020 graduation award winners

North Island College has announced the award recipients for the 2020 Graduation… Continue reading

Provincial COVID-19 data can now be used for B.C. to prepare for a second wave

In the past week, B.C. has seen a slight spike in daily test-positive case counts

Food security groups looking for new home in Campbell River

Grassroots Kind Hearts and other groups looking into alternatives

North Island College receives $125,000 donation from accounting firm

The donation from Chan Nowosad Boates will be used to purchase technology as well to award bursaries for students

Islanders want BC Ferries to follow order that lets residents board before tourists

For ferry-dependent communities, ferries are often the sole practical lifeline to work, school or medical appointments.

Mirror business directory and map

If you’d like to be added to the list, shoot us an email

Beverly Hills 90210 star’s family selling Vancouver Island Beach Resort

You can own Jason Priestley’s Terrace Beach Resort in Ucluelet for less than $5 million

Genetic detectives begin work to trace spread of COVID-19 in Canada

The kinds of genetic technology being used for this project did not exist when SARS hit Canada in 2003

Sports fishers protest Fraser River Chinook closures

Public Fishery Alliance wants hatchery fish open for harvest

B.C. Ferries increasing passenger capacity after COVID-19 restrictions

Transport Canada 50-per-cent limit being phased out, no current plans to provide masks

Shellfish industry get funds to clean up at Island sites and beyond

Businesses can apply to cover half of costs to clean up so-called ‘ghost gear’

Amber Alert for two Quebec girls cancelled after bodies found

Romy Carpentier, 6, Norah Carpentier, 11, and their father, Martin Carpentier, missing since Wednesday

Most Read