B.C. Seniors Advocate Isobel Mackenzie and Health Minister Adrian Dix. (B.C. government)

B.C. 211 hotline expands to link COVID-19 homebound seniors, volunteers

Thousands of volunteer offers to be matched up to need

B.C. MLA offices and Seniors Advocate Isobel Mackenzie have received thousands of calls offering to help seniors who are staying home for the COVID-19 pandemic, and have added resources to the 2-1-1 phone line and BC211 website to match them with the need.

People want to pick up groceries or deliver medications and hot meals to seniors, and the service has added significant call centre staff to make that happen, Mackenzie said March 26. The new coronavirus is particularly a risk for elderly people with underlying health issues, so staying at home is most important to them.

“My message to seniors is simple,” Mackenzie said. “Don’t be afraid, but please stay home. Please, let us pick up your groceries. Please, let us pick up your medications. Please, let us deliver meals.”

Mackenzie said the 2-1-1 call centre has added capacity equivalent to handling 100,000 calls a year, and urged people to use the www.bc211.ca website if possible. Volunteers should give their area and availablity, and seniors should provide their location and needs.

RELATED: Here’s what’s considered an essential service in B.C.

RELATED: B.C. government liquor stores close Sundays amid demand

Health Minister Adrian Dix said the ministry is taking steps to protect seniors in hospitals, residential care and assisted living facilities, but most B.C. seniors aren’t in institutional care.

“These are challenging times for seniors living at home,” Dix said. “Throughout B.C. we have a network of organizations and volunteers in communities who support seniors living at home, and those networks as well have been stretched in recent times.”

Dix noted that the province dedicated $50 million last week to the United Way, which works with 68 B.C. organizations to provide community services. He said he is contacted daily by people who want to help, “and that is an inspiring thing in difficult times.”


@tomfletcherbc
tfletcher@blackpress.ca

Like us on Facebook and follow us on Twitter.

BC legislatureCoronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

The students in the Timberline Musical Theatre program rehearse this year’s production, Once Upon a Mattress, three days per week after school in preparation for next month’s virtual performances. Photo by Mike Davies/Campbell River Mirror
Timberline’s popular musical goes online for 2021

Once Upon a Mattress will be streamed right to your living room thanks to school’s AV department

A health-care worker prepares a dose of the Pfizer-BioNTech COVID-19 vaccine at a UHN COVID-19 vaccine clinic January 7, 2021. THE CANADIAN PRESS/Nathan Denette
Employers might be able to require COVID-19 vaccination from employees: B.C. lawyer

‘An employer must make the case’ using expert science, explains lawyer David Mardiros

An Atlantic salmon is seen during a Department of Fisheries and Oceans fish health audit at the Okisollo fish farm near Campbell River, B.C. in 2018. The First Nations Leadership Council says an attempt by industry to overturn the phasing out of salmon farms in the Discovery Islands in contrary to their inherent Title and Rights. (THE CANADIAN PRESS /Jonathan Hayward photo)
First Nations Leadership Council denounces attempt to overturn salmon farm ban

B.C.’s producers filed for a judicial review of the Discovery Islands decision Jan. 18

A fire broke out near the Willow Point Bottle Depot early on Jan. 22. Photo courtesy Ashley Laycock
Two injured in early-morning fire in Campbell River

Sailboat fire also attended by Campbell River fire crews

Terrance Josephson of the Princeton Posse, at left, and Tyson Conroy of the Summerland Steam clash during a Junior B hockey game at the Summerland Arena in the early spring of 2020. (John Arendt - Summerland Review)
QUIZ: How much do you know about hockey?

Test your knowledge of Canada’s national winter sport

Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

A woman injects herself with crack cocaine at a supervised consumption site Friday, Jan. 22, 2021 in Ottawa. THE CANADIAN PRESS/Adrian Wyld
Drug users at greater risk of dying as services scale back in second wave of COVID-19

It pins the blame largely on a lack of supports, a corrupted drug supply

Wet’suwet’en supporters and Coastal GasLink opponents continue to protest outside the B.C. Legislature in Victoria, B.C., on Thursday, February 27, 2020. THE CANADIAN PRESS/Chad Hipolito
‘We’re still in it’: Wet’suwet’en push forward on rights recognition

The 670-km Coastal GasLink pipeline was approved by B.C. and 20 elected First Nations councils on its path

The sky above Mt. Benson in Nanaimo is illuminated by flares as search and rescuers help an injured hiker down the mountain to a waiting ambulance. (Photo courtesy Nanaimo Search and Rescue)
Search plane lights up Nanaimo mountain with flares during icy rope rescue

Rescuers got injured hiker down Mt. Benson to a waiting ambulance Saturday night

Jennifer Cochrane, a Public Health Nurse with Prairie Mountain Health in Virden, administers the COVID-19 vaccine to Robert Farquhar with Westman Regional Laboratory, during the first day of immunizations at the Brandon COVID-19 vaccination supersite in Brandon, Man., on Monday, January 18, 2021. THE CANADIAN PRESS/Tim Smith - POOL
Top doctor urges Canadians to keep up with COVID measures, even as vaccines roll out

More than 776,606 vaccines have been administered so far

From the left: Midway RCMP Csts. Jonathan Stermscheg and Chris Hansen, Public Servant Leanne Mclaren and Cpl. Phil Peters. Pictured in the front are Mclaren’s dog, Lincoln and Peters’ dog, Angel. Photo courtesy of BC RCMP
B.C. Mounties commended for bringing firewood to elderly woman

Cpl. Phil Peters said he and detachment members acted after the woman’s husband went to hospital

Dr. Jerome Leis and Dr. Lynfa Stroud are pictured at Sunnybrook Hospital in Toronto on Thursday, January 21, 2021.THE CANADIAN PRESS/Frank Gunn
‘It wasn’t called COVID at the time:’ One year since Canada’s first COVID-19 case

The 56-year-old man was admitted to Toronto’s Sunnybrook Health Sciences Centre

An Uber driver’s vehicle is seen after the company launched service, in Vancouver, Friday, Jan. 24, 2020. Several taxi companies have lost a court bid to run Uber and Lyft off the road in British Columbia. THE CANADIAN PRESS/Darryl Dyck
Taxi companies lose court bid to quash Uber, Lyft approvals in British Columbia

Uber said in a statement that the ruling of the justice is clear and speaks for itself

Most Read