Seniors receiving home support would like more services, better-trained workers, according to advocate’s survery

'The collective voice of almost 10,000 seniors...on how they rate the quality and effectiveness of our provincial home support program'

The Office of the Seniors Advocate says seniors in home support may be satisfied with the care and support services they receive, but they are disappointed in both the number of those services and the skills held by those who provide them.

Isobel Mackenzie’s office conducted a survey in the fall of 2015 and issued its report on the findings recently.

“We have heard the collective voice of almost 10,000 seniors and their family members on how they rate the quality and effectiveness of our provincial home support program,” said Mackenzie, adding that while there was some good news in the results, there were also some “clear messages about where there are opportunities for improvements.”

Overall, clients who completed the survey are satisfied with the quality of the home support services they receive (62 per cent). However, many respondents want more services to be available to them, such as housekeeping (28 per cent) and meal preparation (12 per cent). Additional highlights of the findings include that while there is an overwhelming recognition that home support staff are caring and respectful (92 per cent), there were also concerns around the number of different workers – 20 per cent of clients say they get too many regular workers – as well as the lack of skills and training of some home support workers.  For example, only 47 per cent of respondents think their workers have all necessary skills to provide good care. The survey also found some troubling statistics about the use of medication among those in home care.

While the findings showed that 80 per cent of seniors accessing home support care assistance know exactly how many medications they are taking, only 59 per cent knew why they were taking them and only 17 per cent said they knew their side effects.

“Clearly,” Mackenzie says, “all of us involved in the care of seniors, from physicians and pharmacists to nurses and family members, need to be more diligent in communicating possible side effects of medications. This is important at any age, but particularly crucial for seniors, because, in some cases, we might think there is a cognitive impairment or permanent condition when, in fact, what we are seeing is a side effect from one of the many medications some seniors are prescribed.”

The survey was conducted amongst 5,336 clients and 40,40 family members, so the margin of error on the study is +/- 1 per cent after applying a finite population correction, the office says.

For more visit

Just Posted

UPDATE: Two ATVers dead after trying to cross creek south of Campbell River

Search involved search and rescue, the coast guard and 442 Squadron from CFB Comox

Rising water levels prompt BC Hydro to increase water discharge down the Campbell River

The Upper Campbell Reservoir/Buttle Lake water level has steadily increased over the… Continue reading

Firefighters on the scene at Masters Road residence

Firefighters were called to a residence fire on Masters Road shortly before… Continue reading

Campbell River fire crews rescue two seniors trapped by mudslide, four homes evacuated

The City of Campbell River issued an evacuation order for four homes… Continue reading

Testing the Google Arts & Culture app

Going face to face with art

VIDEO: Fuel truck and train collide in B.C. causing massive fire

More emergency crews are still arriving on scene of a massive fire at the Port Coquitlam rail yard.

Back to work: U.S. government shutdown ends after Democrats relent

Short-term spending measure means both sides could see another shutdown stalemate in three weeks

Man lives despite malfunctioning defibrillator at B.C. arena

A middle-aged man went into cardiac arrest after at game at Pitt Meadows Arena last Wednesday.

Cause of Northern B.C. seaplane crash released

TSB releases report on seaplane crash during a water landing in 2016 near First Nations community

Vancouver police crack down on pop-up pot vendors

Officers raided merchants’ tables on Robson Square late Sunday

Bell Media, NFL take appeal over Super Bowl ad rules to top court

At issue is a ban on substituting American ads with Canadian ones during the game’s broadcast

Crown seeks 4.5 years jail for B.C. woman convicted of counselling tax evasion

Debbie Anderson the latest from group to face jail for teaching debunked ‘natural person’ theory

Road conditions wreak havoc for Comox Valley drivers

Icy road conditions early Monday morning kept first responders very busy throughout… Continue reading

Most Read