Campbell River RCMP outline the complaints process

Explaining how resolutions are reached could add to collaborative nature between police, public

Recently, the Campbell River RCMP received a request from a member of the public to release the process for putting concerns forward after an initial file has been attended to by police.

RCMP media relations officer Const. Maury Tyre said the complainant in the matter had been pleased with the way his concerns were handled by members of the Campbell River RCMP and thought that explaining how resolutions are reached could add to a collaborative nature between police and the public. So Tyre released the following outline of the process:

Suggested order of a complaint:

1. ‘I had dealings with the police and I was not satisfied with how things went (for whatever reason)’;

2. Suggest waiting 24 hours before reaching out. A lot of times due to the nature of police calls and interactions, emotions get elevated. Take the 24 hours to think about the events and actions from a place of logic first.

“I like to think of it the same as the 24-hour rule when you get an email that upsets you,” Tyre said. “If you respond from a place of emotion immediately it can make things infinitely worse, not better.”

3. Call in and ask to speak to the investigator that you dealt with. A lot of times where issues arise is if people don’t understand why a police officer took the actions or non-actions that they did and just learning the “why” from the officer can create a better understanding and deal with the complaint.

4. If you aren’t satisfied with the officer’s explanation, you have the ability to call into the non-emergency line and discuss the file with a supervisor.

5. If you were unable to come to a solution, you can come into the Campbell River RCMP detachment or call during business hours Monday to Friday and ask to register a complaint. In the Campbell River RCMP detachment, complaints are dealt with by the Corporal in Charge of Professional Standards. Again the idea is to look at a collaborative way to deal with the complaint.

6. If at this point in the process you have still not found satisfaction, you can register a complaint with the Civilian Review and Complaints Commission and the complaint will be investigated – by who will depend on the nature of the complaint itself.

Note that the Civilian Review and Complaints Commission can be directly contacted at any point in time to lodge a complaint. The above order of complaint resolution is suggested only.

Tyre also asks you to keep in mind that, at times on the phone, you may not be communicating directly with an officer and the person may be a dispatcher or detachment clerk.

“We ask that they be treated with as much respect as you would wish to be treated,” he said.

RELATED: Campbell River Mountie of the month: Const. Cameron Willis

It’s very important to note that most issues can be resolved between the attending police officer and the person who has the concern. In the same vein, it’s also important to understand that police officers are bound by the laws they enforce. “Unfortunately what we do see a lot of is complaints about the law itself or judicial requirements, not necessarily how the officer conducted themselves. People who are unsatisfied with the system need someone to complain to and the police happen to be the face of that system,” Const. Tyre said. “When police and the public who have concerns can work together to come to an understanding regarding their situation and find a collaborative resolution that creates a better bond and trust between the police and the public they serve. Without fail, there is one consistent in life, nobody is perfect and that applies to police as well.

“If you have concerns, bring them forward, but please do so in a collaborative manner with thought about what you wish to see happen or would wish to see happen in the future.”

RELATED: Suspect at large after man attacked with hammer in Campbell River

Like us on Facebook and follow us on Twitter

Just Posted

Pat McKenna, Habitat VIN's executive director and Alli Epp, Comox Valley Community engagement manager in front of Design Therapy, one of almost 200 businesses contributing to Bid to Build. Karen McKinnon Photo.
‘#BidToBuild’ auction launching to support affordable housing

Auction builds on last year’s successful effort, with new twists

Hope Rocks at the Campbell River Art Gallery highlighting local linguistic diversity.
Paint a rock to celebrate diversity

Hope Rocks highlighting linguistic diversity in Campbell River

Reflective number or design on hoodie. Police are seeking help in identifying three youth involved in an incident on Soderholm Road early June 12. Photo courtesy Campbell River RCMP
Do you know where your kids were at 1:24 a.m.?

Campbell River RCMP seeking help identifying three youths

John Hart Dam near Campbell River, B.C. BC Hydro photo
Campbell River watershed forecasts improve with rainfall

BC Hydro projects slightly higher resevoir levels and river flows after rainy May and June

North Island MLA Michele Babchuk. Photo contributed
COMMENTARY: MLA Michele Babchuk talks the future of forestry

‘These forests are important to every single one of us, myself included’

Canadian Prime Minister Justin Trudeau participates in a plenary session at the G7 Summit in Carbis Bay, England on Friday June 11, 2021. THE CANADIAN PRESS/Adrian Wyld
Canada donating 13M surplus COVID-19 vaccine doses to poor countries

Trudeau says the government will pay for 87 million shots to be distributed to poor countries

Gabriola Island artist Sheila Norgate is promoting the Digital Innovation Group’s art impact survey. (File photo)
Vancouver Island artists get behind regional arts impact study

Artists urged to use their stature to help put arts and culture super-region on the map

The BC Ferries website went down for a short while Monday morning following a provincial announcement that recreational travel between health authorities can resume Tuesday. (Black Press Media file photo)
BC Ferries’ website crashes in wake of provincial reopening announcement

Website back up now, recreational travel between health regions to resume as of Tuesday

Neighbours fight a small late-night bush fire with garden hoses and shovels in Cinnabar Valley on June 5. They couldn’t get help from local fire services because the fire was located in an area under B.C. Wildfire Services jurisdiction. (Photo courtesy Muriel Wells)
Neighbours on edge of Nanaimo city limits left to put out bush fire themselves

Cinnabar Valley residents tackle fire with hoses and buckets for two and a half hours

Darren Campbell’s truck (pictured) was stolen when he stopped to check on a car in a ditch on Cowichan Bay Road on Monday morning. (Facebook photo)
Vancouver Island Good Samaritan’s truck stolen in nasty trick

‘Try to be a Good Samaritan and my $20,000 truck gets stolen right under my nose’

The Kamloops Indian Residential School is photographed using a drone in Kamloops, B.C., Monday, June, 14, 2021. The remains of 215 children were discovered buried near the former school earlier this month. THE CANADIAN PRESS/Jonathan Hayward
Communities grapple with what to do with former residential and day schools

Some tear them down as a tool to help healing, others repurpose them as tools for moving forward

Creative handmade signs abound at the June 13 Tofino rally for old growth trees. (Nora O’Malley photo)
VIDEO: Tofino stands in solidarity for Fairy Creek Blockades

Over 150 supporters attend rally hosted by Friends of Clayoquot Sound

FILE – Provincial health officer Dr. Bonnie Henry talks about B.C.’s plan to restart the province during a press conference at Legislature in Victoria, Tuesday, May 25, 2021. THE CANADIAN PRESS/Chad Hipolito
B.C. officials watching U.K.’s Delta variant struggles, ‘may need to slow’ plan going forward

Studies show that one dose of vaccine is only 33 per cent effective in preventing B.1.617.2 spread

RCMP Const. Shelby Patton is shown in this undated handout photo. RCMP say that Patton was hit by an allegedly stolen truck that he had pulled over on Saturday morning in Wolseley, east of Regina. THE CANADIAN PRESS/HO, RCMP
Pair charged in Saskatchewan Mountie’s death make first court appearance

Const. Shelby Patton was hit by an allegedly stolen truck that he had pulled over Saturday morning

Most Read