Campbell River RCMP outline the complaints process

Explaining how resolutions are reached could add to collaborative nature between police, public

Recently, the Campbell River RCMP received a request from a member of the public to release the process for putting concerns forward after an initial file has been attended to by police.

RCMP media relations officer Const. Maury Tyre said the complainant in the matter had been pleased with the way his concerns were handled by members of the Campbell River RCMP and thought that explaining how resolutions are reached could add to a collaborative nature between police and the public. So Tyre released the following outline of the process:

Suggested order of a complaint:

1. ‘I had dealings with the police and I was not satisfied with how things went (for whatever reason)’;

2. Suggest waiting 24 hours before reaching out. A lot of times due to the nature of police calls and interactions, emotions get elevated. Take the 24 hours to think about the events and actions from a place of logic first.

“I like to think of it the same as the 24-hour rule when you get an email that upsets you,” Tyre said. “If you respond from a place of emotion immediately it can make things infinitely worse, not better.”

3. Call in and ask to speak to the investigator that you dealt with. A lot of times where issues arise is if people don’t understand why a police officer took the actions or non-actions that they did and just learning the “why” from the officer can create a better understanding and deal with the complaint.

4. If you aren’t satisfied with the officer’s explanation, you have the ability to call into the non-emergency line and discuss the file with a supervisor.

5. If you were unable to come to a solution, you can come into the Campbell River RCMP detachment or call during business hours Monday to Friday and ask to register a complaint. In the Campbell River RCMP detachment, complaints are dealt with by the Corporal in Charge of Professional Standards. Again the idea is to look at a collaborative way to deal with the complaint.

6. If at this point in the process you have still not found satisfaction, you can register a complaint with the Civilian Review and Complaints Commission and the complaint will be investigated – by who will depend on the nature of the complaint itself.

Note that the Civilian Review and Complaints Commission can be directly contacted at any point in time to lodge a complaint. The above order of complaint resolution is suggested only.

Tyre also asks you to keep in mind that, at times on the phone, you may not be communicating directly with an officer and the person may be a dispatcher or detachment clerk.

“We ask that they be treated with as much respect as you would wish to be treated,” he said.

RELATED: Campbell River Mountie of the month: Const. Cameron Willis

It’s very important to note that most issues can be resolved between the attending police officer and the person who has the concern. In the same vein, it’s also important to understand that police officers are bound by the laws they enforce. “Unfortunately what we do see a lot of is complaints about the law itself or judicial requirements, not necessarily how the officer conducted themselves. People who are unsatisfied with the system need someone to complain to and the police happen to be the face of that system,” Const. Tyre said. “When police and the public who have concerns can work together to come to an understanding regarding their situation and find a collaborative resolution that creates a better bond and trust between the police and the public they serve. Without fail, there is one consistent in life, nobody is perfect and that applies to police as well.

“If you have concerns, bring them forward, but please do so in a collaborative manner with thought about what you wish to see happen or would wish to see happen in the future.”

RELATED: Suspect at large after man attacked with hammer in Campbell River

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Homalco First Nation said that it will intervene in the judicial review sought by aquaculture companies with regards to federal decision to phase out 19 Discovery Island fish farms by 2022. In this picture from Sept. 24, a demonstrator wears representations of sea lice outside the Fisheries and Oceans Canada offices in downtown Vancouver.(Quinn Bender photo)
Aquaculture companies’ judicial review challenges reconciliation and Aboriginal Rights: First Nations

Homalco First Nation chief reacts to Mowi and Cermaq intervention in Discovery Island decision

Oyster River Fire Rescue members were called out to a suspicious fire in Black Creek. Two vehicles parked at a private residence were destroyed by fire. Photo courtesy Oyster River Fire Rescue
Suspicious fire destroys two vehicles at Black Creek residence

Oyster River Fire Rescue personnel were dispatched to a fire at a… Continue reading

CSWM will be closing the landfill in Campbell River and opening the organics composting facility in 2022. In the meantime, the City of Campbell River was hoping for a break on yard waste drop-off for residents. Black Press file photo
Comox Strathcona waste board upholds yard waste drop-off fee

Campbell River had hoped for waiver until new organics facility opens

An Atlantic salmon is seen during a Department of Fisheries and Oceans fish health audit at a fish farm near Campbell River, B.C. in 2018. Mowi Canada has applied to the Federal Court of Canada for a judicial review of the decision by Fisheries Minister Bernadette Jordan to phase out salmon farming in the Discovery Islands by June, 2022. (Canadian Press/Jonathan Hayward photo)
Major B.C. salmon farms seek court intervention in Discovery Islands ban

Fisheries minister is phasing out operations in the area by June 2022

An Atlantic salmon is seen during a Department of Fisheries and Oceans fish health audit at the Okisollo fish farm near Campbell River, B.C. on Oct. 31, 2018. Several Vancouver Island mayors and members of British Columbia’s salmon farming industry say a federal decision to phase out fish farming has left them feeling “disposable and discarded.” In a letter to Fisheries Minister Bernadette Jordan, they say they weren’t consulted before she announced a plan to phase out open-net pen fish farming in the Discovery Islands over the next 18 months. THE CANADIAN PRESS /Jonathan Hayward
Strathcona Regional District pens letter to Trudeau about fish farm closure

Minister Jordan, MLA Babchuk and MP Blaney also included in letter

Maj.-Gen. Dany Fortin, vice-president of logistics and operations at the Public Health Agency of Canada, speaks at a news conference on the COVID-19 pandemic in Ottawa, on Friday, Jan. 15, 2021. THE CANADIAN PRESS/Justin Tang
B.C. records 500 new COVID-19 cases Wednesday, 14 deaths

Outbreak at Surrey Pretrial jail, two more in health care

Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Vancouver Canucks’ Travis Hamonic grabs Montreal Canadiens’ Josh Anderson by the face during first period NHL action in Vancouver, Wednesday, Jan. 20, 2021. THE CANADIAN PRESS/Jonathan Hayward
Horvat scores winner as Canucks dump Habs 6-5 in shootout thriller

Vancouver and Montreal clash again Thursday night

A suspect has been arrested in connection with fires at Drinkwater Elementary (pictured) and École Mount Prevost. (Kevin Rothbauer/Citizen)
Arson suspect arrested after fires at Cowichan Valley schools

Drinkwater Elementary and Mount Prevost schools hit within a week

A woman writes a message on a memorial mural wall by street artist James “Smokey Devil” Hardy during a memorial to remember victims of illicit drug overdose deaths on International Overdose Awareness Day, in the Downtown Eastside of Vancouver, on Monday, August 31, 2020. THE CANADIAN PRESS/Darryl Dyck
B.C. paramedics respond to record-breaking number of overdose calls in 2020

On the front lines, COVID-19 has not only led to more calls, but increased the complexity

Nanaimo RCMP are seeking the public’s help after a man allegedly assaulted a clerk at James General Store on Victoria Road on Jan. 18. (Submitted photo)
Suspect screams at customer then assaults store clerk in Nanaimo

RCMP asking for information about Jan. 18 incident at James General Store

Chartwell Malaspina Care Residence in Nanaimo. (News Bulletin file photo)
Two Nanaimo care-home residents have died during COVID-19 outbreak

Death reported Monday was the second related to Chartwell Malaspina outbreak, says Island Health

Rod Bitten of Union Bay won $500,000 in the Lotto Max draw on Jan. 15. Photo supplied
Vancouver Island electrician gets shocking surprise with $500K Extra win

Rod Bitten has been hard at work with home renovations, which is… Continue reading

Eighteen-year-old Aidan Webber died in a marine accident in 2019. He was a Canadian Junior BMX champion from Nanaimo. (Submitted)
Inadequate safety training a factor in teen BMX star’s workplace death in 2019

Aidan Webber was crushed by a barge at a fish farm near Port Hardy

Most Read