The Ottawa headquarters of Canadian e-commerce company Shopify are pictured on Wednesday, May 29, 2019. THE CANADIAN PRESS/Justin Tang

Shopify says two ‘rogue’ employees involved in data breach to obtain customer records

Shopify says it doesn’t have evidence at this point in the investigation that the data was used

Shopify Inc. is working with the FBI after two “rogue members” of its support team engaged in a scheme to illegitimately obtain customer transactional records of some merchants.

The Ottawa-based tech firm says it terminated the employees’ access to its network and referred the data breach to law enforcement.

Shopify says it doesn’t have evidence at this point in the investigation that the data was used.

It says fewer than 200 merchants whose stores were illegitimately accessed are at risk of having had their customer data exposed. This data includes basic contact information, such as email, name, and address, as well as order details, like products and services purchased.

Complete payment card numbers or other sensitive personal or financial information were not involved.

Shopify, which is Canada’s most valuable company, says the incident was not the result of a technical vulnerability in its platform, and emphasized that the vast majority its customers are not affected.

“We don’t take these events lightly at Shopify. We have zero tolerance for platform abuse and will take action to preserve the confidence of our community and the integrity of our product,” it said in a company message board.

“To put it simply, we are committed to protecting our platform, our merchants, and their customers. We will continue to work hard to earn your trust every day.”

ALSO READ: BC Liberals must change gears from election cynicism, focus on the issues, UBC professors say

The Canadian Press


Like us on Facebook and follow us on Twitter.

Want to support local journalism during the pandemic? Make a donation here.

cybersecurity

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Campbell River city council has set next year’s municipal tax rate increase at 2.85 per cent and now it’s up to staff to propose options on how to make that happen. Photo by Mike Davies/Campbell River Mirror
Campbell River’s municipal tax rate to rise by 2.85% in 2021

After three days of talks, council sets tax rate increase and tells city staff to make it happen

The RCMP are asking people to respect decisions to not celebrate Halloween this year, and to enjoy the holiday safely. Photo by Marc Kitteringham, Campbell River Mirror.
RCMP ask that decisions to skip Halloween are respected, and that everyone enjoy the event safely

Reminder that fireworks without permit are not allowed under city bylaws

Quadra Island RCMP detachment. Photo by Marc Kitteringham, Campbell River Mirror.
Multiple patients involved in Quadra Island motor vehicle incident

Quadra fire, BC Ambulance and RCMP responding

Centennial Pool is one of the ‘unfortunate casualties’ of the city’s 2021 budget cuts, according to Mayor Andy Adams, but the closure does enable the city to get more work done on the facility rather than have to close it again in the future for renovations. Photo by Mike Davies/Campbell River Mirror
Centennial Pool could remain closed for 2021 due to lack of gaming revenue for City of Campbell River

Change room building likely to get major overhaul while the facility is closed anyway

Over the years, Janice Blackie-Goodine’s home in Summerland has featured elaborate Halloween displays and decorations each October. (File photo)
QUIZ: How much do you really know about Halloween?

Oct. 31 is a night of frights. How much do you know about Halloween customs and traditions?

The North Cowichan/Duncan RCMP are looking for information about William Mack, last seen in Duncan on Oct. 28. (File photo)
Police searching for missing man last seen near Duncan

William Mack, 72, was seen on Gibbins Road on Oct. 28

Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

FILE - In this Jan. 23, 1987 file photo, actor Sean Connery holds a rose in his hand as he talks about his new movie “The Name of the Rose” at a news conference in London. Scottish actor Sean Connery, considered by many to have been the best James Bond, has died aged 90, according to an announcement from his family. (AP Photo/Gerald Penny, File)
Actor Sean Connery, the ‘original’ James Bond, dies at 90

Oscar-winner was knighted by Queen Elizabeth II in 2000

This house at 414 Royal Ave. became notorious for its residents’ and visitors’ penchant for attracting police. It was also the site of a gruesome torture in August 2018. It was demolished in 2019. KTW
6-year sentence for Kamloops man who helped carve ‘rat’ into flesh of fellow gang member

Ricky Dennis was one of three men involved in the August 2018 attack

Cpl. Nathan Berze, media officer for the Mission RCMP, giving an update on the investigation at 11:30 a.m., Oct. 30. Patrick Penner photo.
VIDEO: Prisoner convicted of first-degree murder still at large from Mission Institution

When 10 p.m. count was conducted, staff discovered Roderick Muchikekwanape had disappeared

Among the pumpkin carvings created this year by Rick Chong of Abbotsford is this tribute to fallen officer Cont. Allan Young.
Abbotsford pumpkin carver’s creations include fallen police officer

Rick Chong carves and displays 30 pumpkins every year

An online fundraising campaign in support of the six-year-old boy, Edgar Colby, who was hit by a car on Range Road Oct. 25 has raised more than $62,000 in a day. (Submitted)
$62K raised in 1 day for boy in coma at BC Children’s after being hit by vehicle in Yukon

The boy’s aunt says the family is “very grateful” for the support they’ve received from the community

Most Read