ICBC sells its products through a network of 900 private insurance brokers around B.C. (Tom Fletcher/Black Press)

ICBC needs brokers, online renewals ‘not a priority,’ David Eby says

Crashes, court cases driving Crown corporation costs

The notion that the Insurance Corp. of B.C. could save lots of money by shifting to online vehicle insurance renewals is not valid, B.C. Attorney General David Eby says.

ICBC uses a network of private insurance brokers to sell its policies, and they are currently working through major changes as B.C. drivers come in to renew their vehicle insurance under new rules that took effect in September. Those include registering occasional drivers and paying a new risk-based insurance premium calculated on regional and personal accident records.

“Brokers are more important than ever to talk to people through these changes, to understand how listing or not listing somebody on their insurance could affect their insurance pricing and their liability,” Eby said last week. “It’s really important that people be able to talk to a real person. And if ICBC eliminated brokers they’d have to bring that in-house, it would result in very significant hiring of people at a help desk of some kind, to assist people through the online process.”

With ICBC paying hundreds of millions each year to insurance offices for their services, it’s been suggested that moving to online insurance renewals would save big money as the corporation struggles to break even. Eby says that’s not the case.

“It’s not a zero-sum game where you eliminate the brokers and then everything’s free,” Eby said. “If you set up an online renewal system for ICBC, people will have difficulty with it, they’ll have questions about it. You need people to respond to their questions, you need to train them, you need to set up the infrastructure.

“It’s a very significant project. We haven’t done the detailed work yet about how much that would cost, because basically we’ve been plugging the holes in the bottom of the boat right now, getting ICBC’s finances turned around.”

RELATED: B.C. activates speed cameras at high-crash intersections

RELATED: Eby warns trial lawyers about ICBC court challenges

ICBC reports to government show $434 million in commissions to its 900-member Autoplan broker network in 2016-17, up to $490 million in 2018-19.

ICBC pays a flat fee to brokers for selling basic insurance and a sliding scale for optional insurance, where it competes with private insurance companies. Optional commissions were reduced in September from 19.93 per cent to 19 for the lowest-risk optional customers, and from 15.5 to 15 per cent on average, an ICBC spokesperson confirmed to Black Press on Monday.

ICBC’s first quarter results this year suggested it may be getting back into the black, with a net income of $55 million for April through June 2019. That comes after two years of deficits totalling $2.5 billion, and a bailout in this year’s B.C. budget to keep the corporation solvent as it struggles with rising crash rates and legal costs.

Eby said his latest reports show a slight decrease in crash rates for the current year. The NDP government has upgraded intersection cameras at 140 high-accident intersections to run 24 hours a day, and to issue speeding tickets to the owners of vehicles that exceed the speed limit by an undisclosed amount as they pass the cameras. The province has also cracked down on distracted driving, particularly use of phones.

The main reforms to ICBC came earlier this year, as the government brought in a $5,500 cap on “pain and suffering” awards, introduced a civil resolution tribunal to keep minor disputes out of court, and imposed limits on expert witnesses for cases where injured people sue ICBC.

The Trial Lawyers Association of B.C. has challenged all three of those in court, and won a judgment on the expert witnesses that the province may appeal or overturn with new legislation.


@tomfletcherbc
tfletcher@blackpress.ca

Like us on Facebook and follow us on Twitter.

BC legislature

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

COVID-19 gives B.C. First Nation rare chance to examine tourism’s impact on grizzly bears

With 40 infrared cameras deployed in Kitasoo-Xai’Xais territory, research will help develop tourism plan with least impact on bears

Weekly RCMP update: Bike thefts and persistent driving while prohibited

Campbell River RCMP detachment seeing bicycle theft as an ongoing concern

Over 21 Campbell River tourism businesses benefit from resiliency program

Vancouver Island Tourism Resiliency Program is helping businesses pivot and adapt to the COVID-19 imposed changes in industry

NIC online marine training accessed by mariners across the country

NIC was among the first post-secondary schools to receive approval for digital marine courses

Search for missing hiker suspended once again

Search for Laurence Philippsen was revived over the weekend after new information was received

21 new COVID-19 cases confirmed in B.C. as virus ‘silently circulates’ in broader community

Health officials urge British Columbians to enjoy summer safely as surge continues

Tough time for tree fruits as some B.C. farm products soar

Province reports record 2019 sales, largely due to cannabis

Mirror business directory and map

If you’d like to be added to the list, shoot us an email

‘Let’s all do a self-check’: Okanagan mayor reacts to racist vandalism targeting local family

Home of Indo-Canadian family in Summerland was targeted on evening of July 13

Province agrees to multimillion-dollar payout for alleged victims of Kelowna social worker

Robert Riley Saunders is accused of misappropriating funds of children — often Indigenous — in his care

Feds fund safe drug supply pilot program for Cowichan

The opioid overdose crisis continues to be one of the most serious public health crises

B.C. businessman David Sidoo gets 3 months behind bars for college admissions scam

Sidoo was sentenced for hiring someone take the SATs in place of his two sons

PHOTOS: Inside a newly-listed $22M mega-mansion on ALR land in B.C.

The large home, located on ALR land, is one of the last new mansions to legally be built on ALR land

Thousands of dollars in stolen rice found in B.C. warehouse

Police raid seizes $75,000 in ‘commercial scale’ theft case

Most Read